Fonts won't sync for any application

[abbyparkahm]

In the creative cloud app, when I click the fonts tab, all of the fonts get stuck spinning perpetually and never finish syncing. I cannot access any fonts that I previously activated on any Adobe app, even though it says they are activated on the fonts website. I reinstalled CC and the issue is continuing. I cannot work on several projects because of the issue and a Adobe support rep said that this is a known issue resulting from a recent update to CC and will be fixed in the next release. I can't wait for a release to do my work! The next step the rep asked me to do was to ask my IT team to whitelist some urls but I don't have an IT team to do that. I had to leave the Remote Support session because I needed to go to some meetings and the rep said they would follow up via email but I have not heard back.

Please help me, I need to get work on some client deadlines and cannot do the work without their brand fonts, can't just change them all to Myriad!

[HARSHIKA_VERMA]

Hi there,

I understand I would feel the same way in your situation. I will ensure that I do my best to help you. If I heard you right, you previously contacted our support team over call or chat and are still waiting for assistance. Can you share your Adobe ID and case number, so that I can check the details of the case, with me over a private message? To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

[amberbamber19]

I am having a similar issue. None of the Typekit / Adobe Fontkit fonts will synch with CC.

I tried the sequence described above. None of the Typekit fonts will load into any CC aps.

[amberbamber19]

The sequence that I tried was turning off all CC apps, toggling typekit off and back on in CC preferences, and restarting the CC app. It was a sequence described on a different forum post for a similar issue. Thanks.

[HARSHIKA_VERMA]

Hi Amberbamber,

We're sorry for the frustration. I would suggest getting in touch with our Customer care team here. Contact Customer Care​. We'll need to hop on a remote session to troubleshoot this further.

Please let me know if you have any questions. I'll be happy to help.

Thanks,

Harshika

[abbyparkahm]

I was just on a support chat with Adobe and they solved the problem. It was a network proxy issue. I had to change my network settings by unchecking all of the proxies under my Network Preferences.

[HARSHIKA_VERMA]

Glad to hear you're back on track. Please give us a shout on forum if you need anything else in the future. We'll be happy to assist you.

Thanks,

Harshika