I can't activate fonts even though I have CC all apps plan

New Here ,
Nov 25, 2018

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I believe Adobe Fonts thinks I am a basic user when I have a CC All Apps Annual Plan. I have tried signing out of Creative Cloud, quitting the application, restarting, then signing in again, but it doesn't work. I don't know what to do, please help this is delaying a project I'm working on.

Screenshot of the Adobe Fonts website; it doesn't have the activate option.

Screen Shot 2018-11-25 at 2.59.14 PM.png

Edit: Screenshot that I have CC

Screen Shot 2018-11-25 at 3.07.13 PM.png

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Adobe Employee ,
Nov 26, 2018

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Hi Kevin,

I'm sorry that you ran into trouble with this. Please get in touch at https://helpx.adobe.com/contact.html with your Creative Cloud subscription information so we can take a look at your account details.

Thank you

-- liz

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Community Beginner ,
Jun 17, 2019

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was there a solution to this because I have been trying to solve this problem for two and a half hours now and have be on customer help for one of those with no resolution.

Thanks for any info

Paul

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Community Beginner ,
Jun 17, 2019

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As they will not tell you this unless you sit talking to tech and customer service for 2 and a half hours, If you have an education account not all fonts are available that would be if you have the creative cloud normal edition. this is why it acts like you haven't got an account with some font and says available with cc. I hope this saves some people sometime.

Paul

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Community Beginner ,
Jun 17, 2019

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Hi SanPaulio,

I bumped into the exact same problem just last Friday and support couldn't help me either...I'd be ok to accept your explanation but in the past, I was able to activate those fonts even having this educational CC account which now does not seem to be the case anymore. Since my account didn't change, Adobe must have changed something or do you think I was just being lucky all the years before?

Also, how can I see what fonts are actually available for my account? All I can see and filter for is "Available for CC" which apparently is not an option for my educational (?!) CC account. Right now, it looks like I can't activate ANY free fonts anymore.

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Community Beginner ,
Jun 18, 2019

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Hi Svenjas,

Interesting... I have found that if you go to your cc app click the browse available fonts file it will open up a list of 187 fonts that you can activate with the educational edition. If you would like more free fonts you can find sites such as https://fontzone.net/ where you can download fonts for free if for personal use. then if you just go control panel and paste the .ttf it in font file. Then you will have them to use in all programs.

Hope this helps,

Paul

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