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Missing fonts will not activate

Nov 20, 2018

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No font's will activate in any adobe program, the spinning wheel just spins for about 3-4 minutes then stops.

I've tried unticking and reticking the 'enable Adobe Fonts' option, restarted my computer and it's still happening.

Account information is all correct as I can sign in to the website with the same information.

This is all I see:

I had the same issue. The fix that worked for me was to unsync the affected fonts via the web interface, then open a document which requested the fonts, and activate the fonts individually from within the InDesign Find Font.

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Activation, Missing font

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Missing fonts will not activate

Nov 20, 2018

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No font's will activate in any adobe program, the spinning wheel just spins for about 3-4 minutes then stops.

I've tried unticking and reticking the 'enable Adobe Fonts' option, restarted my computer and it's still happening.

Account information is all correct as I can sign in to the website with the same information.

This is all I see:

I had the same issue. The fix that worked for me was to unsync the affected fonts via the web interface, then open a document which requested the fonts, and activate the fonts individually from within the InDesign Find Font.

Topics

Activation, Missing font

Views

5.3K

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Adobe Employee ,
Nov 26, 2018

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Hi there,

I'm sorry that you ran into trouble with this. Would you please also try signing out of InDesign from the Help menu, and then sign back in? This will start a new Adobe ID session in InDesign and should fix any issues with the connection to your account:

1. click on the InDesign Help menu and choose Sign Out.

2. restart InDesign

3. click on the InDesign Help menu and Sign In

If that doesn't get the fonts working, please get in touch at https://helpx.adobe.com/contact.html for further help.

Thank you,

-- liz

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Nov 26, 2018

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Hi Liz,

Thanks for the help, I've already tried that, I did try it again, and now not only are new fonts not able to be synced, but now all the previous adobe fonts I had synced have gone and will not sync back. Which means I have to now try to download all those fonts manually from somewhere so I can continue my work, hopefully this can be resolved.

I will email fontsupport.

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Nov 30, 2018

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I had the same issue. The fix that worked for me was to unsync the affected fonts via the web interface, then open a document which requested the fonts, and activate the fonts individually from within the InDesign Find Font.

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Adobe Employee ,
Dec 05, 2019

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Thank you for sharing the solution that worked for you. This will definitely help our customer to fix the issue.

 

Thanks,

Harshika

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Dec 10, 2019

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This helped my issue today. Thank you!

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Dec 15, 2019

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I'm having the same problem. I tried your solution and it didn't work for me this time. It did last week.

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Apr 08, 2020

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Thank you so much for this answer! I'm so frustrated that Adobe hasn't solved this issue in their latest patch/update.

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Adobe Employee ,
Apr 09, 2020

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Hi there,

 

I understand it could be frustrating for you. Would you mind elaborating more about the situation here so that we can investigate and check with the team? Are you facing issues with any specific Adobe application?

 

I will try my best to help.

 

Thanks,

Harshika

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May 07, 2020

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I use CCBiffBamBoom and FeltTip font for a client A but also have to use the provided fonts (non-CC) for client B. It is non-negotiable to use Adobe Fonts version for the 2nd client (B) because they probably are working on older versions of Adobe programs (non-CC). So I have to switch the fonts on and off.

 

I typically just deactivate on the web interface and that works. However, when I try to reactivate the font in an InDesign file where I already have the font preset saved as a paragraph or character style, it doesn't reactivate from the InDesign program.

 

Fyi I am not using the most recent version of InDesign because it crashes too much for me to use. I know a few of my colleagues are using the most updated version so if you can fix this issue in the beta version of the next update, it would be much appreciated. This issue is super annoying and I have to attempt to turn the fonts off several times in the web interface because the Find Font feature doesn't always work. 🙄

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Apr 26, 2020

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Had the same issue, solved by launching the program directly from the creative cloud application rather than launching through windows

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May 07, 2020

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Nothing ever works with Adobe!!

I cannot open any files, as fonts rarely sync.  Logging in and out doesn't fix it, turning font sync on and off does not fix it.  Even when I eventually manage to open a file that does not need fonts updated (cause thank god I don't use adobe's fonts for everything), then the apps just completely freeze on me (either on the loading screen or the app opens and is completely unresponsive) and I can do nothing but restart my machine.

After all that the same things continue to happen.  Come on Adobe!!! These issues have been ongoing for many many years now! What are you doing to rectify them?

I loath and detest Adobe but there are no commercially viable alternatives at present.  These issues cannot be that hard to fix when you have had years to try and resolve them.

Don't bother contacting Adobe support either cause they simply delete all your preference files, install loads of other versions of the software, uninstall all your drivers and somehow make the problem even worse than it was before. 

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May 21, 2020

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Half the issue is employee's reading from a pre-written list of solutions giving the illusion of a real solution.

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May 21, 2020

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Adobe support is notoriously terrible when it comes to things like this, the CSR's will give you assurance that it'll be fixed and give you bandaide solutions in the meantime that end up being every CSR's go to solution for the next couple of years. These things are clearly not reported to or not cared about by the actual program techs who update the adobe programs. This specific font issue has existed for years throughout updates and continues to this day. Everything specified in this thread as a solution has been tried and re -tried by customers for years across different forums and help posts and I'm sick and tired of this font issue being ignored.

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