Museo Sans Rounded doesn't work on Illustrator

[sofia.imimobile]

Hello,

Does anyone know how to solve the issue I'm having?

Here are the details:

I've been having a problem for the last couple of months with Museo Sans Rounded on Illustrator.

I've been using the font normally previously as I have created artwork using it but it doesn't work anymore. 

I've checked and the font is synced fine on the Adobe fonts website and my list on the adobe CC app, I don't have any duplicates in my font book. It works on all other applications, inDesign, Photoshop, After Effects, Acrobat etc.

When I look through my font list on Illustrator, even though the name appears there's no preview for any of the weights besides the 100. If I try to select one of these on my text,  it doesn't work. the text remains on the font that it was before.

If I open a file that has been using Museo Sans Rounded, all the text disappears. It doesn't say there's a font missing or anything. The text is just not there.
If I preview the file, the text it there and showing fine.

open file on illustrator viewing illustrator file with preview

I'm using Illustrator version 23.0.3 on MacOs Mojave 10.14.3

Memory 24GB

Processor 4 GHz Intel Core i7

Any help is very much appreciated.

Thank you.

Sofia.

[liz, Adobe Type · Accepted solution]

Hi Sofia,

It sounds like the Illustrator font cache may have gotten corrupted, and is keeping you from being able to use Museo Sans Rounded correctly.  Deleting the font cache files may solve the problem:

1. close Illustrator

2. in the Finder, open the Go menu and choose "Go to Folder".

3. copy and paste this path into the "go to the folder:" box

~/Library/Preferences/Adobe Illustrator 23 Settings

4. Click Go.

5. In the Finder window that opens, click on the language folder (here, mine is "en_US").

6. move these two files to the trash:

AdobeFnt_CMaps.lst

AdobeFnt_OSFonts.lst

7. open Illustrator & Museo Sans Rounded should now work. 

I hope that this helps,

-- liz

[sofia.imimobile]

This is perfect! Thank you SO much.

[defaultl6ia1xb60phf]

Would you be able to let me know how to solve this issue on Indesign? I am having a lot of problems with the font syncing from Adobe fonts but can't find these files in the equivelent indesign folder. Thank you!

[petrafunc]

It worked! Thanks.