Unable to Activate Adobe Font (TypeKit)

New Here ,
Aug 01, 2019

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I'm very flustered right now, as I've been unable to get support from Adobe on this. I'm paying money as a student, and unable to find an answer.

When trying to activate a font, logged in as a CC subscriber, I see this:

Notice the "Subscribe to Creative Cloud" text, where the toggle to activate the font would normally be.

When I view my account, I see the following:

Am I not a proper CC subscriber? Is there something I'm missing? Support was unable to answer my simple question.

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Unable to Activate Adobe Font (TypeKit)

New Here ,
Aug 01, 2019

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I'm very flustered right now, as I've been unable to get support from Adobe on this. I'm paying money as a student, and unable to find an answer.

When trying to activate a font, logged in as a CC subscriber, I see this:

Notice the "Subscribe to Creative Cloud" text, where the toggle to activate the font would normally be.

When I view my account, I see the following:

Am I not a proper CC subscriber? Is there something I'm missing? Support was unable to answer my simple question.

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141

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Aug 01, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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When you are on the Adobe fonts site does it show that you are signed in?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Aug 01, 2019 2
Adobe Community Professional ,
Aug 01, 2019

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If you are signed in and click My Adobe Fonts - how many do you currently have active?

I'm not aware of any activation limitations for a student account.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Aug 01, 2019 2
New Here ,
Aug 01, 2019

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Thank you so much!

It does show I'm signed in. It also shows fonts I currently am subscribed to:

Edit: I've tried on Chrome and Firefox. I've signed out and back in. I've tried being signed out, clicking the "Activate" toggle, and then logging in again when prompted, hoping that it would activate the font upon sign-in, but no dice.

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Aug 01, 2019 0
Adobe Employee ,
Aug 02, 2019

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Hi Jeff,

We're sorry to hear you're having trouble using Adobe Fonts. In order to look at your account, I'd like to know your Adobe ID. Could you please share the Adobe ID with me over a private message so that I can investigate the issue?

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

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Aug 02, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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Discussion successfully moved from Adobe Creative Cloud to Adobe Fonts (formerly Typekit)

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Aug 01, 2019 1