Adobe Captivate 2017 - Last question slide jumping & rogue test scores

[alanam251005]

Hi There

A module on my LMS that has been working fine for weeks was flagged yesterday as jumping to completed on the last question slide & Captivate Prime is  reporting a zero quiz score although the learner is adamant they got all questions correct?

When I tested the same module it did exactly the same thing however on this occasion I still had a reported quiz score that was correct less the last question that I did not get the chance to attempt.

Whilst testing the reported fault I also noticed a previous Learner who had scored 80/100 was now showing as 0/100 against the quiz scores?

Any thoughts?

Alana

[Lilybiri]

Do you want me to move this question to the Prime forum? This is the Captivate forum.

[alanam251005]

Yes please - apologies for the delay I have been on annual leave.

How do I go about accessing the Prime forum?

[Lilybiri]

I can do this for you, will now move it.

[alanam251005]

Thank You

[Erik Lord]

It's pretty rare/difficult for a program that's been running properly for a while to suddenly have issues like you note.

Are you sure the program was not updated some point recently?

Either way, test your local copy of the program in different browsers/devices and ensure it works as expected...then upload and replace the current LMS version. Test there and see if the issue happens again.

The user previously having a score of 80 but is now 0 - that's how many LMS products are designed: they display the most recent result the course provides.