Cannot Upload Subtitle .vtt Files

Report · Nov 11, 2021

Hi all -

When I try to upload a simple .vtt file to add subtitles for a video in my content library, I am always met with a an error that says "Captions file for content __________ failed to be created. Reason: An Internal Error has occured."

This has been happening for the past few days. Any help or advice?

Thanks!

Report · Nov 12, 2021

Hi @charleyriddle,

Thank you for contacting Adobe Captivate Prime Team.

Could you please share the video file and the subtitle file with me so that I can test it and help you further?

In case you can not share it here, you can send it to me directly or you can contact our support team using the channels below.

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.