Certification Renewals

[ErinM9999]

We have several certfications set up for our employees. Most need to be completed every two years. It looks like when someone takes a course prior to the expiration date, the system does not record their completion or recertification for the next years. 

Ex: An employee's Workplace Safey Course is set to expire on November 2, 2021. She took the course on October 12, 2021 and Captivate Prime is still showing her last completion date of November 2, 2019 and expiration on Nov 2, 2021. 

Are learners able to renew their certifications before the expire or do they have to become deliquent or out of compliance before they can re-take the course and re-certify? 

Are we missing a setting?

Thanks!

[tc.zoominfo]

Erin -

I would love to chat with you about how you have this setup in Prime. Any
chance you'd be willing/able to connect?

--

Tara Craig, CPTD, PMP

Director, Learning & Development

M: 617.877.4110

O: 781.208.4913

E: tara.craig@zoominfo.com

170 Tracer Lane
Waltham, MA 02452

zoominfo.com

[Debiprasad_Maharana]

Hi Erin & Tara,

Thank you for your patience and support. 

Kindly reach out to us in case you need any further assistance on this issue. 

You can reach us using the support channels below.
https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

1. Regards,
   Debiprasad Maharana
   Adobe Inc.