Export Quiz Scores - No Download

[Lasciere]

When I click on "Export Quiz Scores," a pop-up is displayed with this message:

Generating Report Request

It may take a while for us to generate your report. You may continue using Prime and the download will start automatically when it is ready.

If you close the browser window, the download will start the next time you visit Prime.

Note: Reports are saved in the Downloads folder of your browser.

Seems easy enough to understand.  However, the report never downloads.  Did it last week, logged in several times since, tried again today, no report/no download.

[Debiprasad_Maharana]

Hi,

Thank you for contacting Adobe Captivate Prime Team. 

Our sincere apologies for the inconvenience. We would like to take a look at the issue at your end to get it resolved ASAP. 

Kindly reach our support team using the support channels in the link below.

https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime.

Or you can share your contact details with me. I will reach you and help you resolve the issue. 

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

[Lasciere]

Thanks!