'Export Quiz Scores' not working

[Stephen Boogaerts]

Hello everyone. I've created an assessment through captivate that I then uploaded to captivate prime. After the learner completes the assessment, I am able to see their score. hte issue arises when I go to "Export Quiz Scores". I get the ususal message telling me that it may take awhile to generate the report. However, after hours, a report does not download. I've tried opening prime in different browers, clearning cookies, going incognito but nothing seems to work. Has anyone else come across a similar issue? Thank you

[Debiprasad_Maharana]

Hi Stephen,

Thank you for sharing the issue details with us. 

We can check and verify that the Quiz reports are being exported correctly now without any issues. 

Kindly let us know if you still have the issue with report exporting. 

Hope to hear from you soon.

Regards,

Debiprasad Maharana

Adobe Inc.

[Stephen Boogaerts]

Hello, I am still having issues with exporting reports. 

[Debiprasad_Maharana]

Hi Stephen,

Thank you for the update.

Kindly send us an email with your contact details to captivateprimesupport@adobe.com.

We will help you resolve the issue ASAP. 

Regards,

Debiprasad Maharana

Adobe Inc.