Fluidic player first frame waiting for play button

Report · Dec 10, 2021

I have published a course with a number of modules in both mp4 and Captivate zip formats.

Module 1 - Course Content (mp4), Module 2 - Summary and Mini-quiz (Cp), etc.

When started, the fluidic player will display a very low-res thumbnail from around the middle of the mp4 behind the play button, while the Captivate file will display a blank frame with the course background color (red in this case for emphasis).

I have tried editing the thumbnail of the mp4 files, but this still shows a low-res version from the middle of the film. I have also added a first slide to the Captivate project, but it is only ever blank.

I have noticed that this problem does not exist in the Adobe courses included with Prime. These seem to always start with frame 1 from the film displayed behind the play button.

Anybody out there solved this problem? Many thanks in advance for your help.

Report · Jan 11, 2022

For your Captivate projects: In Captivate, navigate to Preferences > Project > Start and End.

There is a dialog box (with a Browse button - click on Browse on the Project Start Options line) which will allow you to browse to an image and upload that custom image which will be your project's Start Screen, which is displayed until your Learner clicks "Play". Otherwise, the start screen will be white, or "blank" as you indicated.

For the MP4 videos - I'm looking for resolution to this issue too! Why the platform picks a frame from the "middle" of your video to display is completely maddening. I've got a video which has a brief segment including some anatomomy...and the "start" screen is a big freeze frame of a...well unflattering view of the human form.