Login Error

Report · Nov 24, 2021

Hi, I have a user who put the wrong email address in when he registered (his personal email, not his business email that his account was set up with) - we don't seem to be able to undo this so he can log in with his business address. I've tried deleting his account and adding him again, but obviously all his details are the same so it picks up his original account. Does anyone have any suggestions?

Report · Nov 25, 2021

Hi @Lynda5CA8,

Thank you for contacting Adobe Captivate Prime Team.

There are couple of ways to edit a user's details in Prime. I am sure we can use them to fix this user's details as required.

However, we need to be careful with these steps as it may lead to some other issues if we enter some incorrect details.

I would request you to reach our support team using the channels in the link below.

We will try our best to sort this issue out for you ASAP.

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

Hope to hear from you soon.

Regards,

Debiprasad Maharana

Adobe Inc.