updating zip file to Captivate Prime doesn't work

[Martina260348658uyd]

Hello, could you help please?

I'm not able to upload a .zip file created in Adobe Captivate 2019 and published to computer as HTML/SWF.

It says "File type could not be added. Please read about static and interactive file types before uploading."

I did read it, but didn't find anything that would help.

To avoid any troubles in the project, I created a new empty project and just published.

Still doesn't work.

Don't you have any idea or recommendation?

Thanks,

Martina

[Precious_Galaxy157F]

Hi @Martina260348658uyd 

Did you pack as SCORM or xAPI?

[Martina260348658uyd]

How shall I find out? When publishing from Adobe Captivate 2019, I just tick "zip file".

Thank you for your effort.

[Precious_Galaxy157F · Accepted solution]

You will click on Publish, in the window that opens click on Others and then on Disabled in the e-Learning option.
When opening the SCORM publishing window, activate project reports and choose the packaging mode and click OK. Then click Publish. It will generate a Zip file with the desired packaging.
Follow image in Portuguese as a reference.

[Martina260348658uyd]

Thank you, I've tried now, but it didn't help.

I've also tried to publish to Adobe, but it also didn't work.

It's just an empty project, so it should work. There must be something wrong. Either my adobe files and folders or the ACP itself. 😞

Attached the error messages.

[Martina260348658uyd · Accepted solution]

Dear fojool-br,

I moved forward. The reason why it told me the file type is wrong was that I used the same created "content" in the library and tried to upload once static and other time interactive content.

After I created a new one and used your advice, it helped.

Thank you.