Video Upload in Captivate Prime doesn't work

[andreaw11866626]

Hello support team,

I have a problem with Adobe captivate Prime.

I want to add a Video File to the content catalog. Unfortunately, the upload does not work.

Either I'm headed to a blank page or thrown out of edit mode.

I have added several videos in the content catalog, but only here is the problem. The file size is 230 MB.

What can I do?

Thank and best regards

[Yudi1986 · Accepted solution]

Hi andreaw11866626,

Please share your contact details or mark us an email at Captivateprimesupport@adobe.com and we can have a look into the issue.

Regards,Yudi