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My media encoder crashes when staring up.

New Here ,
Feb 23, 2025 Feb 23, 2025

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I'm using Media encoder for 3 years. I cannot startup anymore. I always get this message. I tries deleting it. Reinstall. Older versions. Nothing works. 

Scherm­afbeelding 2025-02-23 om 22.47.16.pngexpand image

Bug Unresolved
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correct answers 1 Correct answer

New Here , Feb 24, 2025 Feb 24, 2025

Guys the problem is fixed. I logged myself out of all adobe cloud programs. When I tried to open Media encoder a popup came up to login after the logout and I just needed to login again and it was fixed. 

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Adobe Employee ,
Feb 24, 2025 Feb 24, 2025

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Did you change anything in your system setup? Installed/updated security software? Drivers? 

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Community Expert ,
Feb 24, 2025 Feb 24, 2025

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What version of AME?

What operating system?

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New Here ,
Feb 24, 2025 Feb 24, 2025

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@eckiAMETeam  No I changed nothing. I saw In other communitys it can be something in cache. But can't find a cache folder for AME. I deleted everything with appcleaner and installed two previous versions (25 & 24.6.4) and still got the same popup

@Peru Bob 25.1 Macos Sequoia

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New Here ,
Feb 24, 2025 Feb 24, 2025

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Guys the problem is fixed. I logged myself out of all adobe cloud programs. When I tried to open Media encoder a popup came up to login after the logout and I just needed to login again and it was fixed. 

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Community Expert ,
Feb 24, 2025 Feb 24, 2025

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Thanks for the update.

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Adobe Employee ,
Feb 26, 2025 Feb 26, 2025

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I am glad it works for you again.

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