• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

444 and 444XQ issue after installing HEVC support on Encoder

Community Beginner ,
Sep 14, 2018 Sep 14, 2018

Copy link to clipboard


[moved post from the After Effects Forum]

Hi guys,

just having a nightmare here.

All started when I had to convert in Adobe Encoder a HVEC encoded Mov (Drone footages...). Encoder asked me to download the HVEC codecs, I hit "ok" and it allowed me to start the encoding. Nice on that!

Well, after that... all footages that I have using Prores 444 or ProRes 444xq won't be readable by encoder or, even worst: After Fx.

In After Fx I get this pop up message when opening a project containing a ProRes 444 file:

"After Effects warning: There is a problem accessing the audio or video data in 1 files since you last saved this project. Reload Footage or Replace Footage as needed.


Even more: when creating a new project, and importing a 444 mov, it comes with audio but no video.

I've managed a workaround for on the clock demands, like today, but i desperately need some help here.

The workaround: managed to export again the footage using 422HQ.

Finder preview: ok.

FinalCut X: ok.

QuickTime Player: ok

Adobe: nope.

The problem affected two MacPros that I own after the encoder download.

Here is my System Configs:

Adobe After Fx Ver. 15.1.2 (Build 69)

Adobe Encoder  Ver. 12.1.2 (Build 69)

Computer 1: MAC OS: OS X El Capitan Ver 10.11.6

Computer 2: MAC OS: macOS High Sierra Ver 10.13.6






Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation