Adobe Creative Cloud keeps asking about Encoder CC preferences

New Here ,
Dec 07, 2018 Dec 07, 2018

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CC keeps asking if I would like to remove notifications, alerts, interface settings and other preferences? I have the two options of 'No, keep app preferences' and 'Yes, remove app preferences' Regardless of how I answer it keeps popping up and asking the same question over and over again.

I've tried to quit the program, even ending the task in the task manager.

Any help would be appreciated, thank you.

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Adobe Community Professional ,
Dec 08, 2018 Dec 08, 2018

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restart your computer and then try installing (if ame's not already installed).

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New Here ,
May 05, 2019 May 05, 2019

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I've been having the same issue for the past week and I get this same message every five minutes, regardless if I have any adobe applications or services running on my desktop. Creative Cloud will pop back up out of nowhere and completely stop what I'm doing for a whole ten seconds to ask me whether or not I want to remove my preferences for Premiere or Photoshop. I've tried installing and reinstalling the application, (not just photoshop and premiere, but creative cloud itself), and it still continues to do this.

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Adobe Community Professional ,
May 05, 2019 May 05, 2019

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
May 15, 2019 May 15, 2019

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Me too is the only solution is uninstalling every cc software?

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