Adobe Media Encoder CC 2019 Crashing While Trying To Render

New Here ,
Feb 22, 2019 Feb 22, 2019

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The title pretty much says it all. I've finished a comp from After Effects that's ready to be rendered and I add it to the Media Encoder queue. It's a short comp that's going to be uploaded to twitter, so the preset that I use is Twitter 720p. But every time I start rendering, 10 seconds later, a crash report shows up and closes the program. I don't know what's going on. Is it a bug?

Hardware:

  • Windows 10
  • 16 GB of RAM
  • Nvidia GeForce GTX 1050 Ti
  • Intel Core i7-6700 CPU 3.40 GHz

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Guide ,
Feb 22, 2019 Feb 22, 2019

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Send us that crash report

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New Here ,
Feb 23, 2019 Feb 23, 2019

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I've been sending crash reports, they should have it now, unless there's a folder that has crash reports in them. If so, where?

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Guide ,
Feb 23, 2019 Feb 23, 2019

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Ok maby you were sending a crash report to Adobe or Windows people but here we are a community and not Adobe guys. I mean Adobe peeps come here but most of people here are just peope like you and me that try to help each other.

As for a crash report and/or log you can find it by going to File>Show Log and/or Show Errors

Last tasks are always on the bottom of a log/error text file.

log.jpg

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New Here ,
Feb 23, 2019 Feb 23, 2019

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I checked the Logs and the Errors. The only thing the log says is the date I started rendering and "Queue Started." [02/23/2019 09:21:24 AM : Queue Started] Nothing else was written. The Error Log was blank.

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Guide ,
Feb 23, 2019 Feb 23, 2019

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That is weird. But if that is the case - just try to render one more time and let me know if it recorded any errors. If not - we will try to figure it out by elminating one by one what could be the issue.

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New Here ,
Feb 23, 2019 Feb 23, 2019

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I did find this - Adobe Media Encoder Log:

Log file created: 2/23/2019 12:27:51 PM

-----------------------------------------

Ticks = 609      <14828> <Wasapi initialization> <5> Time =  0.0765948second

Ticks = 1641      <14828> <EncoderNVH264> <5>    New instance.

Ticks = 1656      <14828> <EncoderNVH264> <5>    Constructor.

Ticks = 1656      <14828> <EncoderNVH264> <5>    Start service.

Ticks = 1656      <14828> <EncoderNVH264> <5>    Load NVENC API.

Ticks = 1656      <14828> <EncoderNVH264> <5>    Load CUDA.

Ticks = 1766      <14828> <NVH264::LoadCuda> <1>     CUDA: Num Devices = 1

Ticks = 1813      <14828> <EncoderNVH264> <5>      FAILED to load CUDA.

Ticks = 1891      <3036> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 50010

Ticks = 1906      <14828> <DS> <5> GPUSniffer launching with test mask 254

Ticks = 12922      <14828> <DS> <5> GPUSniffer wait timed out

Ticks = 12922      <14828> <DS> <5> GPUSniffer launching with test mask 16

Ticks = 13188      <14828> <DS> <5> GPUSniffer launching with test mask 32

Ticks = 13469      <14828> <DS> <5> GPUSniffer launching with test mask 14

Ticks = 24484      <14828> <DS> <5> GPUSniffer wait timed out

Ticks = 24484      <14828> <DS> <5> GPUSniffer launching with test mask 2

Ticks = 24766      <14828> <DS> <5> GPUSniffer launching with test mask 1

Ticks = 28047      <14828> <AMEApp> <0> Time taken to load MediaCore plugins: 3004.28 milliseconds.

Ticks = 28703      <14828> <AMEApp> <1> Entering RunEventLoop

Ticks = 32438      <3036> <dvanet> <5> VulcanWatchdog: giving up

Ticks = 32984      <14828> <EACL.HostedLogin> <5> Entitlement record did not pass application entitlement policy, ccAdobeID: zeror999@gmail.com, ccPersonGUID: 952F36745AD23DBB0A495E58@AdobeID

Ticks = 32984      <14828> <EACL.HostedLogin> <4> Non-entitled response received, ccAdobeID: zeror999@gmail.com, ccPersonGUID: 952F36745AD23DBB0A495E58@AdobeID, error_code: 403010

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Guide ,
Feb 23, 2019 Feb 23, 2019

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Try to turn of GPU:

gpu.jpga

and update GPU drivers to newes.

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New Here ,
Feb 23, 2019 Feb 23, 2019

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It's already set to Mercury Playback Engine Software. Cuda isn't an option (Renderer section is grayed out).

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Guide ,
Feb 23, 2019 Feb 23, 2019

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If you need fast resolution;

- render your composition from AE without AME to intermediate codec and then that file using AME convert to mp4
If you have time I would recommend to setum AME to render to frame sequence - that way you can figure out what frame causing AME crash

Knowing that - you can try to fint what is exactly happening in tjat frame and what can be the issue.

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New Here ,
Feb 23, 2019 Feb 23, 2019

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Here's what I found out:

  • It only crashes when I try to render a After Effects Composition and try to import a Premiere Pro Sequence
  • Tried rendering the comp to a frame sequence and it still crashes. It doesn't show me the frame where it crashes nor does it show a progress bar, preview window, or any other related rendering specs.
  • Regular video files such as .MOV or .MP4 by itself does not crash.

I may have to downgrade if possible as long as After Effects and Premiere Pro recognizes older versions of Media Encoder.

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Guide ,
Feb 23, 2019 Feb 23, 2019

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Wait. You tryed to render to frame sequence and it did not render even one frame and crashed? Or did it rendered some frames? And if it did - on what frame stopped?

If you don't have a time to fiddle with that issue just render your AE composition straight from AE (Composition>Add to render queue...) to intermediate codec and then reencode it in AME. If AE will crash durring render - that mean that there is probably something wrong with your composition, if it render without any issues - that mean that the issue is somewhere in Dynamic link that connects AE and AME.

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New Here ,
Nov 12, 2019 Nov 12, 2019

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LATEST

Sorry to necro reply on something 9 months after the fact but I figure'd I'd share what I did to fix this. 

I was getting the exact same symptoms and messages in the logs as the OP. Only difference was the media/codec (I was bouncing the extracted audio from a video as a .wav file (AP)). 

For what it's worth, I was having this issue across a version update as well, so I can confirm updating AP/AME didn't do anything to fix this. 

The fix was very simple - I completely cleared the AME queue and saved a copy of the AP project file - from here I removed any project files unrelated to what I was exporting and then rebuilt the AP sequence with just the .wav I was exporting, and then did export->queue. 

I also got rid of all of my custom encoding settings (normalization, etc.) and used just the default Waveform Audio preset. I think the only adjustment I refused to budge on was bumping the bitrate from 16->24. After this it rendered without issue. 

I'm not sure how this translates into AE or even which specific thing I did that knocked it loose, but for what its worth, to anyone else that comes across this, there it is. 

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