After Effects exported comp not showing up in AME queue

New Here ,
Jul 01, 2020 Jul 01, 2020

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Before today I was able to export After Effects compositions through AME, because I export as H264 mp4 (using AE- File-Export-Add to Adobe Media Encoder Queue). Suddenly, any composition I export to AME, does not appear in the AME queue. I reinstalled AME to ensure it is up to date, and my after effects is up to date as well (17.1.1 Build 34)


Queue tab in AME remains empty, and if I try double clicking the queue and opening the After Effects project file, it takes me to a blank "Import After Effects Composition" screen with an endless loading bar with the message "Connecting to project..."

 

I am using an iMac (retina 4k, 21.5 inch, 2019)

Processor 3.2 GHz 6-core Intel Core i7

Memory 32 GB 2667 MHz DDR4

Graphics Radeon Pro Vega 20 4 GB

My AME renderer is set to Mercury Playback Engine Software Only

Computer Firewall is currently turned off

 

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Export or render

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New Here ,
Aug 04, 2020 Aug 04, 2020

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I'm having this issue too on the PC version

 

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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we had the same issue someone please help us

 

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Adobe Employee ,
Jun 26, 2021 Jun 26, 2021

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Hi there,

 

We're sorry for the trouble. Could you specify the version of AE and AME that you're using? Also, does it happen with every project?

I found an article related to this issue. Check it out: https://helpx.adobe.com/after-effects/kb/after-effects-composition-export-error.html

Let me know if it helps.

 

Regards,

Shivangi

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Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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Yes. It happens to every project. But not with my other project that is just transitions and not long.

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New Here ,
Nov 18, 2021 Nov 18, 2021

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I'm having this issue too and it just started out of the blue in the midst of a working session. It rendered AME useless which is extremely disappointing. I haven't read or found any straightforward solution to this issue and had it in previews versions of the software too. As the other users I'm using the latest versions of AE and AME.

 

Regards,

Cruz 

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Deleting the AME Preference and documents folder briefly alleviated the problem. But after the first render everything stopped working again.

 

Running the most recent versions:

  • After Effects 22.0.1 (build 2)
  • Adobe Media Encoder 22.0 (build 107)

 

Using the most recent MacBook Pro M1 Max 16" with top-of-the-line specs. Because the Adobe software still doesn't run natively on Apple Silicon, it runs through Rosetta. I haven't had issues on a previous M1 Mac however.

 

I tried everything on https://helpx.adobe.com/after-effects/kb/after-effects-composition-export-error.html

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New Here ,
Nov 11, 2021 Nov 11, 2021

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 having this issue too!

 

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