ALL H.264 output FREEZES, no error messages.

Community Beginner ,
Jul 12, 2021 Jul 12, 2021

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The rendered file freezes 5–7 seconds out, receiving no error messages.  This happened suddenly after a Creative Cloud update—I upgraded to Catalina, reinstalled CC and all the apps, the issue persists, universally.
 
  • The AME encoding output preview looks normal.
  • This happens regardless of project/content—even encoding a baked pre-render. (AE/Preimere, different types of projects)
  • Experience this with both hardware and software encoding.
  • Have checked other players other than QuickTime.
  • Projects encode normally in other formats,
 
Please help!
 
AME 15.0 (Build 37)
MacOS Catalina 10.15.7
3.2 GHz 8-Core Intel Xeon W
32 GB 2666 Mhz DDR4
Radeon Pro Vega 56 8 GB
TOPICS
Error or problem , Export or render , Freeze or hang

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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If anyone else is experiencing this, the issue seems unresolvable. Adobe, please help!

For a workaround, I recommend rendering HEVC (H.265) comps right out of AME. For delivery use Handbrake to go from ProRes to H.264. The queue isn't ideal for huge batch renders but it's workable, and the speed/quality is great.

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi there,

 

Sorry for the trouble. We'll get it checked. Have you considered checking the export with any other AME version?

Also, do you have Adobe Premiere Pro? If  yes, then import the exported file in PR and check the playback.

 

Let us know the outcome. 

 

Regards,

Shivangi

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Thanks for your response! Yes, using Premiere (identical issue exporting directly out of here)—the playback is inaccurate when the rendered video imported in the timeline. What is strange is that it 'previews' correctly in AME as it renders. 

Still experiencing this with 15.4.1 (Build 5).

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Version 15.0 (Build 37) was the last version that works.

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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I might have resolved the isssue—somehow a corrupted preference file? It seems to work right now after a complete uninstall (while not keeping original preferences). So far so good but still testing.

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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  • Clean uninstall of AME, making sure to delete all preferences.
  • Install last version that worked for me it was 15.0 (build 37) 
  • Updating that version to current version.
  • Still works reimporting earlier presets!

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Negative! It stopped randomly stopped working and am again experiencing the same behavior. Adobe, any insights?!

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New Here ,
Sep 07, 2021 Sep 07, 2021

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I am also having simair issues.  random rendered problemes.

 

 

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