AME Bluescreen when loading up from Premiere

Explorer ,
Jul 07, 2021 Jul 07, 2021

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Latest AMD driver 21.6.1 - latest AME 15.2 and it just BSOD my computer everytime I try to render in H.264 - any solution on the horizon? Tried to include the .dmp but this forum apparently do not allow that

Blubben och Blubbianerna!
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Crash , Error or problem , Export or render , Freeze or hang , Hardware or GPU

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Adobe Employee ,
Jul 07, 2021 Jul 07, 2021

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Hi there,

We appreciate you writing in and thanks for sharing the details. BSOD(in most cases) happens because of the graphic card incompatibility. Are you using multiple applications together which could cause trouble in graphical processing?

Let us know. We're here to help.

 

Regards,

Shivangi 

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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Just Premiere Pro and ME and this started after upgrading to latest AMD drivers - rolled back to  21.5.2 drivers and that specifit problem is gone card is RX560X - bit sad because the performance in Premiere and PS and other Adobe software is better with newer drivers - I just can´t encode with them.

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Explorer ,
Aug 04, 2021 Aug 04, 2021

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Hi again, 

 

No updates?

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Explorer ,
Aug 12, 2021 Aug 12, 2021

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No updates on this yet?

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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We're sorry for the delay in response.  As I mentioned above, issues like thes occur when the GPU drivers are somehow not compatible with the Windows.

I checked and found that AMD  released a new driver last week. Did you test the issue with that? https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x

 

Let us know.

 

Thanks,

Shivangi

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Explorer ,
Aug 24, 2021 Aug 24, 2021

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Hi, 

Thanks for getting back - yes I tried and it just crashed again - more stable though manage to render one movie yesterday so random - going back again to 21.5.2

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Explorer ,
Oct 13, 2021 Oct 13, 2021

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Actually spent some more time because rendertimes and in program performance are better with later drivers - the AMD driver even if you choose "factory reset" or what it is called there will be some residue from the old driver and I just found a video on YT that explains what to do tha also prevents windows to automatically download and  install an old version of a driver while you try to freshly install. No more crashes so far and i conclude this was caused by a driver not really cleaning and preventing problems as it should when upgrading.

Blubben och Blubbianerna!

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