Black Screen Issue when exporting media from Premiere Pro to Media Encoder (April 2019 Update Version)

[atifh91401274]

I updated the software today and now I get a black screen when exporting video from Premiere Pro to the new April 2019 Media Encoder. Nothing happens except for a black screen on the Media Encoder app.

It was working fine before?!?

[Shivangi_Gupta]

Hi atifh,

Sorry to hear you're having trouble with Adobe Media Encoder cc 2019. Ideally, the preview of the file should not get affected that way. Before we start troubleshooting, there are a few things I would like to know:

• Does this happen with a specific project or a specific export format?
• What happens when you try to export using Adobe Premiere Pro?
• Please check if AME is using graphics card for video renderer as per the screenshot.

Thanks,

Shivangi