Black Screen Issue when exporting media from Premiere Pro to Media Encoder (April 2019 Update Version)

New Here ,
Apr 23, 2019 Apr 23, 2019

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I updated the software today and now I get a black screen when exporting video from Premiere Pro to the new April 2019 Media Encoder. Nothing happens except for a black screen on the Media Encoder app.

It was working fine before?!?

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Adobe Employee ,
Apr 24, 2019 Apr 24, 2019

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Hi atifh,

Sorry to hear you're having trouble with Adobe Media Encoder cc 2019. Ideally, the preview of the file should not get affected that way. Before we start troubleshooting, there are a few things I would like to know:

  • Does this happen with a specific project or a specific export format?
  • What happens when you try to export using Adobe Premiere Pro?
  • Please check if AME is using graphics card for video renderer as per the screenshot.

Thanks,

Shivangi

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