Can't open ME after updating to 15.1

[hanskfroschauer]

Upgraded CC apps today, no I can't open Media Encoder anymore. It crashes shortly after showing the splash screen.

I tried a number of things I found in older posts, like deleting older versions from Library/Caches, but nothing works. This is a mojor issue as I need to render mp4s for a client. 

Any ideas?

[hanskfroschauer]

Little update – I downgraded ME to the version before, but that won't open anymore either. Tried completely uninstalling, and re-installing, but that doesn't help either. It just crashes shortly after the splash screen appears. Really worried 😞

All other CC apps seem to open and work just fine. I'm on a 2017 MacBook Pro with 10.15.7.

[jamess9793522]

Having the same issue. Mine crashes as it's scanning plugins on launch. I've uninstalled everything, deleted preferences, still no luck. 

[jamess9793522 · Accepted solution]

Hey this might help: 

I went into this fodler and deleted an old plugin that was causing the issue:  

/Library/Application Support/Adobe/Common/Plug-ins/7.0/

Now have media encoder open & running. 

Best, 

James

[hanskfroschauer]

Don't have this folder, unfortunately (there's no Plug-in folder in Common).

[hanskfroschauer]

So sorry, I was in the wrong Library! Found the folder, deleted it, and now it works.

Thank you!

[Heath5F86]

I am experiencing the same issue. The first splash page pops up but, the program never actually loads. It just seems to freeze on that opening graphic. I have to open my task manager and force quit to close. I have restarted my computer, uninstalled and reinstalled the program. Still won’t load / open. I really need to render today. Adobe Help Us.

[tiago_soares]

Yes. Same problem here... updated to ME 15.1 and stopped working.

I'm using a Windows 10 64bit machine.

Really need to solve this. 😞

[Heath5F86]

Took a week but I think I found the solution. The Creative Cloud Cleaner tool seemed to work. Once I ran this ME started opening!

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[joãov67229038]

Tried that, but unfortunately for me the issue still remains!

[tiago_soares]

Tried the Cloud Cleaner and it didn't work... I needed to install the previous Media Encoder version to use it. 😞