Cannot find HEVC in Adobe Media Encoder CC2017

[AndreaFar]

I have updated to CC 2017 and cannot find the HEVC preset. I have see similar discussion and the problem was related to license issues but I have HEVC in Adobe Premiere CC 2017 and I have already tried to remove license folder to reset license unfortunately when I open Media Encoder outside Adobe premier HEVC is still missing

[Vidya Sagar · Accepted solution]

Hi AndreaFar,

As you mentioned, it is an issue with License. HEVC codecs are not available for trail versions. It seems like Media Encoder is not activated. Please try the following:

1. Quit all Adobe apps.

2. Close all running Adobe processes in Task Manager.

3. Sign Out from Creative Cloud application, Quit the application(check in Task Manager for confirmation)

4. Launch Creative Cloud app, Sign in.

5. Launch Media Encoder & Check for HEVC codecs.

If issue persists, Disable Antivirus, Firewall & perform the above steps.

Please let us know the status.

Thanks,

Vidya Sagar.

[AndreaFar]

Already done and HEVC seems unlocked only when I use it in Premiere Pro. I'm a bit confused. Premiere doesn't use the same Media Encoder? Are there 2 different redundant Media Encoder?

[Vidya Sagar]

Hi AndreaFar,

Premiere Pro uses the same Media Encoder when the export is queued.

Have you tried uninstall & reinstall of Media Encoder?

Thanks,

Vidya Sagar.

[AndreaFar]

Tried to unistall and reinstall from Cloud Client same problem. Maybe some key in Windows system registry is corrupted. Is there an updated clean tool that I can use to completely remove every residual and reinstall again?

[nat480]

Tried these things as well, though my issue is the codec appears in neither program.

[MMeguro]

If you are using a proper license for Premiere Pro and still not seeing HEVC, please try launching apps from Creative Cloud app.  Under the "Apps" tab, please click a "Open" button to launch the app.  If you don't see "Open" buttons, it means Creative Cloud hasn't been connected to the license server yet.  If so, please wait a bit till you see the buttons.

[vigilant_spb]

you ask the status and don't reply any more, it's very upsetting(

[marcinm63475990]

@MMeguro I have the same problem on my MacBook Pro 2017. What I should do when reinstalling app change nothing? And I properly open app from cc menu:

[Sebastian Ciho]

Same think here

[vigilant_spb]

I tried to chat with Adobe Support, got no help

[vigilant_spb]

This doesn't help, I've Creative Cloud for teams, tried reinstall apps, sign out and in again and so on, antivirus is off but still no 265 in Media encoder. Any ideas?

@Vidya Sagar

[vigilant_spb]

Bought individual Adobe Premiere Pro licence (single app), was using team subscription before. STILL NO HEVC! ADOBE, get my money back or FIX THIS!!!

[Dmitri Graf]

Sign out of creative cloud app, then launch ppro and sign back in. You should have HEVC in AME and Ppro.

If that doesn't work, create a new user account, launch PPro, sign in, and check for HEVC.

[vigilant_spb]

No luck - no HEVC after re-login.

I tried multiple times with team sub before and individual now - it's not there. Disgusting!

[Dmitri Graf]

How about trying it on a new account?

Are you an admin on your machine?

[zbyszekh83848279]

Which plan I have to use to get hevc, because all of you written does not work.This is not free, I have to pay. Please help me

[wittytree]

i try all, hard job and fix, if you still no working, i try my best, text to me from wechat, id is linjiecn