Enconder crashes before enconding ANYTHING

[lisandroj68027124]

Hi! im working with 4k footage and my laptop can hardly keep up, i used to create proxies for this types of files but now, encoder does not work AT ALL. As soon as i hit the button to start rendering the program just crashes. This happens whether i open encoder from premier or in its own. Both premiere and encoder are up to date. It is extremely frustrating and destroying my workflow

[agubariu]

I had the same problem. The only solution was to disable harware acceleration on the dedicated GeForce card, but obviosly the encoding process take much longer. 😞

[lisandroj68027124]

At least that worked for you! i tried it and just keeps crashing

[lisandroj68027124 · Accepted solution]

Solved after re installing the intel graphics driver!

[agubariu]

What CPU do you have? Can you please post the link for the driver? At the first install I had a message with an incompatible driver and a fix button which downloaded an old driver, but after a clean install the message is not showing again. I downloaded a driver from https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers?v=t