Error after updating to Media Encoder 2017 "Adobe Media Encoder Not Installed"

Community Beginner ,
Mar 09, 2017 Mar 09, 2017

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I just updated to the most recent version of Media Encoder CC. When I try to export media from Premier Pro (File > Export > Media > Queue) I get this error message: "Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.com/apps"

I have Media Encoder open right now, so I KNOW it is installed. I have tried uninstalling and re-installing Media encoder, and I have tried restarting my machine. Neither has worked.

How can I fix this? Is it possible to go back to a previous version?

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correct answers 1 Correct answer

Mar 10, 2017 Mar 10, 2017
These are the steps for Premiere Pro: FAQ: How do I reinstall a previous version of Premiere Pro Please follow same steps for Adobe Media encoder.Thanks,Kulpreet Singh

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Mar 10, 2017 Mar 10, 2017

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Hi meghang97333167,

I apologize for this trouble.

Seems to be an issue with the Dynamic Link between PPro & AME.

Please confirm the exact version of PPro & AME (check in the help menu).

Do you have any update available for PPro or AME in the Creative Cloud desktop app?

These are the latest:

Adobe Premiere Pro CC2017.0.2 Build 11.0.2 (47)

Adobe Media Encoder CC2017.0.2 Build 11.0.2.53

Thanks,

Kulpreet Singh

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Community Beginner ,
Mar 10, 2017 Mar 10, 2017

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Hi,

Premier Pro - CC2015.2 Build 9.2.0(41)

Media Encoder CC2017.0.2 Build 11.0.2.53

I have an update available for Premier Pro, but if possible, I would like to keep my current version for now.

Thank you.

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Mar 10, 2017 Mar 10, 2017

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Thanks for your response, meghang97333167.

Dynamic link works within the same version only.

Premiere Pro CC2015 cannot communicate with Adobe Media Encoder CC2017, either you need to update PPro or you need to rollback Media Encoder.

I am sorry for this hassle, but this is how it has been designed.

Thanks,

Kulpreet Singh

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Community Beginner ,
Mar 10, 2017 Mar 10, 2017

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Ok, How can I rollback Media Encoder?

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Mar 10, 2017 Mar 10, 2017

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These are the steps for Premiere Pro: FAQ: How do I reinstall a previous version of Premiere Pro

Please follow same steps for Adobe Media encoder.

Thanks,

Kulpreet Singh

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