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error transcoding from H.264 to Quicktime Prores 442

Community Beginner ,
Sep 09, 2022 Sep 09, 2022

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When transcoding from 3840 x 2160 to 3840 x 3840 i get this error.  It won't fill the 1:1 frame but instead it takes the 16:9 format and shrinks it into a 1:1 frame.  I am also seeing this error coming from other companies that submit animation to my team.  So I know this is an issue that multiple teams and people are dealing with. 

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Error or problem , Export or render

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Community Beginner ,
Sep 09, 2022 Sep 09, 2022

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Also happens when I transcode from 3840 x 3840 to another codec that is 3840 x 3840.  

Screen Shot 2022-09-09 at 1.44.08 PM.png

Screen Shot 2022-09-09 at 1.43.39 PM.png

  

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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This was solved by changing the Source Scaling option to Change Output Size to Match Source.

 

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