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Every time I import footage it only registers it as audio with no video?

New Here ,
May 14, 2017 May 14, 2017

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Every time I upload footage into my media encoder, it doesn't register the source to have any footage. How can I fix these preset issues?

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Community Expert ,
May 14, 2017 May 14, 2017

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Please post screenshots of your Adobe Media Encoder settings.

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New Here ,
May 14, 2017 May 14, 2017

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Do you need to see the source settings? For some reason it won't let me click on that. And Importing the video footage and even matching source won't recognize that the clip does have video

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Community Expert ,
May 15, 2017 May 15, 2017

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Your source shows that there is no video:

No video.jpg

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New Here ,
May 15, 2017 May 15, 2017

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I am aware of this  prior to making this forum, the source are videos that play on premiere howveer everytIke I import, media encorder doesnt register them as actual viewable video files

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Adobe Employee ,
May 16, 2017 May 16, 2017

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Is this happening with all source media in AME or just with those particular MP4 files?  If it's just those files and they do import with video into Premiere on the same system, try sending them to AME from Premiere's Project panel.

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New Here ,
May 16, 2017 May 16, 2017

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This is happening to all my video files not just those particular files!! Even when I import from adobe premiere it registers the media as "Offline!"

I can't figure out why this keeps happening!

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