Exported Video Drops Frames

Report · Feb 02, 2024

I've been having the weirdest issue recently when exporting videos through Media Encoder and Premiere. At different points throughout a video, the exported video will crunch the frames (looking like the image referenced below), throwing the audio out of sync with the video. I think the problem might be related to my GPU, but even when I switch it to software only, it still has weird frames like this. I've tried everything from re-installing drivers to uninstalling and re-installing premiere and media encoder. Has anyone else had this problem before?

It's also worth noting that the drop frames like this are in different spots with each export, so it's not related to a specific video clip or part within the sequence.

My computer specs are:

NVIDIA GeForce GTX 1080 Ti

Intel Core i7-7820x 3.6 GHz

64 GB of RAM

Report · Feb 03, 2024

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.