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File 24 bytes long and corrupted

Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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Whenever I export a video to a certain disk - a 480gb SSD - it gets 24 bytes in size and corrupted. This happens regardless of the folder I export. But when I do the rendering to another disk, I cut the file and paste it in this mentioned 480 SSD, it works normally. I have already cleaned the disk and I have already verified that there is no instability in the SSD, but I would like to know why this problem only occurs with this disk.

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Crash , Error or problem , Export or render , Formats

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correct answers 1 Correct answer

Adobe Employee , Dec 23, 2022 Dec 23, 2022

Hi All,

 

Please check out the following article for more details and workarounds: https://community.adobe.com/t5/premiere-pro-discussions/export-issue-for-h-264-and-hevc-with-premiere-pro-23-1/m-p/13418678

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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What operating system are you on and what format does the SSD disk have?

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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Windows 10 Pro
SSD Kingston SA400S37 // Sata 3 480GB - NTFS Format

lemesvd_1-1670939622376.png

 

 

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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I rendered directly through premiere and it worked. The file was normal when rendering to the 480 SSD through Premiere, the problem only occurs when rendering through Media Encoder.

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New Here ,
Dec 15, 2022 Dec 15, 2022

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I'm having the same issue.

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Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

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Are you using the same config? Win + NTFS drive?

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Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

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I just tested AME export to USB NTFS drive which worked fine. Can you add more specifics: what is the source format and preset used?

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Community Beginner ,
Dec 20, 2022 Dec 20, 2022

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Preset: H264, mp4, 30fps, 12 bitrate, 1920x1080, ACC audio 48000hz 320kbps.

But I already tested it with a quicktime preset and the error persists.

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Community Beginner ,
Dec 20, 2022 Dec 20, 2022

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I recently tested render by premiere again, and the file corrupted the same way, it only worked a few times, as mentioned in the answer above.

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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It might be worth trying to re-format the drive using Windows standard tools to see if the issue goes away. We have seen some issues with non-Windows tooling in the past. I am still trying to find out more…

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Community Beginner ,
Dec 20, 2022 Dec 20, 2022

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Do you recommend formatting NTFS or changing disk format?

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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We did not see many issues with NTFS. Windows users usually would recommend using ExFAT.

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New Here ,
Dec 16, 2022 Dec 16, 2022

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I'm having the same issue.

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Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

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Are you also using an NTFS drive on Windows?

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New Here ,
Dec 20, 2022 Dec 20, 2022

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Having the same issue.

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New Here ,
Dec 20, 2022 Dec 20, 2022

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But the project that I started earlier works fine, but project that I started today have this issues.

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Did you try another disk as a target to see if it is really about the drive? And also: which media and presets did you use? Maybe this is somehow formats related.

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New Here ,
Dec 21, 2022 Dec 21, 2022

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Yes, I tried another disk. It is not about the drive. Problem is in Media encoder or in After effects. I think that this issue started with last AE update.

I used H.264 with many presets. Always the same result.

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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It's not a problem in AE, it also happens with the premiere.

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New Here ,
Dec 22, 2022 Dec 22, 2022

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Having the same isusse

 

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Adobe Employee ,
Dec 23, 2022 Dec 23, 2022

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Hi All,

 

Please check out the following article for more details and workarounds: https://community.adobe.com/t5/premiere-pro-discussions/export-issue-for-h-264-and-hevc-with-premier...

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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It is important to add that in Brazilian Portuguese we also have accents and letters like cedilla that can cause this same error. Thanks for now, I solved the problem by exporting to the root folder of another disk (ex. F:\file.mp4)

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