File 24 bytes long and corrupted

[lemes.av]

Whenever I export a video to a certain disk - a 480gb SSD - it gets 24 bytes in size and corrupted. This happens regardless of the folder I export. But when I do the rendering to another disk, I cut the file and paste it in this mentioned 480 SSD, it works normally. I have already cleaned the disk and I have already verified that there is no instability in the SSD, but I would like to know why this problem only occurs with this disk.

[EckiAME]

What operating system are you on and what format does the SSD disk have?

[lemes.av]

Windows 10 Pro
SSD Kingston SA400S37 // Sata 3 480GB - NTFS Format

[lemes.av]

I rendered directly through premiere and it worked. The file was normal when rendering to the 480 SSD through Premiere, the problem only occurs when rendering through Media Encoder.

[Vicente25615784vpxy]

I'm having the same issue.

[EckiAME]

Are you using the same config? Win + NTFS drive?

[EckiAME]

I just tested AME export to USB NTFS drive which worked fine. Can you add more specifics: what is the source format and preset used?

[lemes.av]

Preset: H264, mp4, 30fps, 12 bitrate, 1920x1080, ACC audio 48000hz 320kbps.

But I already tested it with a quicktime preset and the error persists.

[lemes.av]

I recently tested render by premiere again, and the file corrupted the same way, it only worked a few times, as mentioned in the answer above.

[EckiAME]

It might be worth trying to re-format the drive using Windows standard tools to see if the issue goes away. We have seen some issues with non-Windows tooling in the past. I am still trying to find out more…

[lemes.av]

Do you recommend formatting NTFS or changing disk format?

[EckiAME]

We did not see many issues with NTFS. Windows users usually would recommend using ExFAT.

[PONGKHUN27600353qlom]

I'm having the same issue.

[EckiAME]

Are you also using an NTFS drive on Windows?

[Denisa27652700f3qi]

Having the same issue.

[Denisa27652700f3qi]

But the project that I started earlier works fine, but project that I started today have this issues.

[EckiAME]

Did you try another disk as a target to see if it is really about the drive? And also: which media and presets did you use? Maybe this is somehow formats related.

[Denisa27652700f3qi]

Yes, I tried another disk. It is not about the drive. Problem is in Media encoder or in After effects. I think that this issue started with last AE update.

I used H.264 with many presets. Always the same result.

[lemes.av]

It's not a problem in AE, it also happens with the premiere.

[GUY27675592owis]

Having the same isusse

[nishu_kush]

Hi All,

Please check out the following article for more details and workarounds: https://community.adobe.com/t5/premiere-pro-discussions/export-issue-for-h-264-and-hevc-with-premier...

Feel free to reach out if there are any other questions.

Thanks,

Nishu

[lemes.av]

It is important to add that in Brazilian Portuguese we also have accents and letters like cedilla that can cause this same error. Thanks for now, I solved the problem by exporting to the root folder of another disk (ex. F:\file.mp4)

[EckiAME · Accepted solution]

This is supposed to be fixed. Can you please check and let us know.