I don't understand the relationship between PPro and AME. Help!

[AudioEditor]

I've been capturing old home movies which is a chore, especially Type C VHS. I capture them in Premiere after setting up a folder and file name that represent the project I'm doing.  I capture a video, trim it up, put fades in and out, crop the VHS head switching noise off the bottom and a little off the sides and top as well. Then I set an in and out point and hit cntrl M to export to AME.

I see the video picture in AME and set my destination and other factors and I'm ready to send it to the Queue.  I do this to about twelve titles and then I run the cue by hitting the green arrow in the top right hand corner.  It starts processing right away and I think, hurray this queueing up thing is great, until I notice that my watch screen at the bottom, has no video but a red screen that says "no media present."  What is that about? Where the hell is my media, I just saw it in the source screen for AME, did it just disappear?

Well, I cancel that run, do exactly the same process only this time I hit "Export" instead of "Queue."  This works fine, the file begins processing and the finished MP4 goes to the destination folder just like it was supposed to do in the Queue. What has happened here.  What is the difference between Queue and Export that makes the latter work but not the former.  I get stuck on this quite a bit lately and I would like to understand the relationship between these two functions and why the "Queue" can't find my media when "Export" has no trouble at all.  Can anyone explain this?

I am using Premiere Pro 15.3 and AME 15.

[Warren Heaton]

It sounds like the temporary project file that gets created when you send an export to AME is not maintaining the links to your source footage.  I would start a chat or telephone call with Adobe Support to verity that your PR and AME are installed correctly.

In the meantime, you can continue to export from PR directly rather than sending the exports to AME.

[AudioEditor]

I'm not sure I know how to export from PP. I always hit Crtl-M and it opens AME. And AME works fine if you use the "Export" function rather than "Queue." They are both part of AME I thought. How would you export from PP without using AME?

[Warren Heaton · Accepted solution]

You're still in Premiere Pro until you choose between Queue and Export.

If you click Export, Premiere Pro you stay in Premiere Pro while it handles the export.  The down side is that you have to wait for the export to finish before you can continue to use PR.

If you click Queue, then you are sending the export over the AME via a copy of the PR project file.  This is all managed by Adobe Dynamic Link.

So, "Export" is still Premiere while "Queue" is AME.

Of course, you want queueing your exports to AME to work as expected. 

So, I'd use "Export" for the time being (remaining in Premiere Pro) until you get sending exports over to AME working.

An uninstall and reinstall may be enough to resolve it; however, our CC accounts include support.  With fast internet, it should not take too long to verify that your software is installed correctly with an Adobe Support agent.

[AudioEditor]

Thanks Warren, Sounds like a good plan.

Steve