Keeps crashing before update and even after latest update.

New Here ,
May 12, 2021 May 12, 2021

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Hi Team Adobe,
This is been the issue since almost an year. Have been patiently waiting for each update hoping that will solve the issue. But nothing has changed and this has afftected our teams work, and with lockdowns and work from home scenerious its been very difficult. Can there a be solution soon for this, please?

Have gone through the forum multiple time to get solutions, but nothing has helped so far.

TOPICS
Crash , Dynamic link , Error or problem , Export or render , Freeze or hang

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correct answers 1 Correct answer

Community Beginner , Jun 01, 2021 Jun 01, 2021

Hi Shivangi,

 

Actually seems to be working ok today.  I had already updated to the latest Nvidia drivers as well.

However on Friday, there was a Dell Command Update. Didn't seem like would have anything to do with it,

but I've open/closed today about 20 times w/o issue.  I have a co-worker who is still haveing issues w/ AE ... but we'll see how it goes now.  Thanks, Tom

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hi Lakshmi,

We understand this is a tough time for everybody. We'll make sure the issue gets addressed ASAP. 

Does AME crash while the export is in progress? Could you share more details?

What are your system details(OS, RAM, GPU, etc)?

Looking forward to your response.

Thanks,

Shivangi

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Community Beginner ,
May 24, 2021 May 24, 2021

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I'm having similar issues wirh AME ... Premiere seems to be fine since the latest update 15.2.

On a Dell Precision 5540 running latest Windows 10 Pro 20H2.

 

After multiple attempts, I can usually get to run, but it'll just hang, and I have to quit the process in Task Manager multiple times before getting it to start.

 

I've attached a couple crash reports, and switched to txt, so could upload.

 

Thanks.

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Thanks for sharing the crash log. Could you test the issue after updating the GPU drivers to the latest version?

Let us know the outcome.

Regards,

Shivangi

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Community Beginner ,
Jun 01, 2021 Jun 01, 2021

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Hi Shivangi,

 

Actually seems to be working ok today.  I had already updated to the latest Nvidia drivers as well.

However on Friday, there was a Dell Command Update. Didn't seem like would have anything to do with it,

but I've open/closed today about 20 times w/o issue.  I have a co-worker who is still haveing issues w/ AE ... but we'll see how it goes now.  Thanks, Tom

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Thanks for keeping us updated. I'll be marking this as a correct answer. 🙂

Give us a shout if you get any other issues.

Best,

Shivangi

 

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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LATEST

30th october 2021
Media Encoder is still NOT working after latest Update - Code 205 for over a year!!!
What's going wrong???
It's unbelievable!!
your very angry customer, Stefan

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