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ME 15.2 is not able to open...

New Here ,
May 27, 2021 May 27, 2021

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I made the 15.2 update this morning, and after this time, I can't export from After Effects, neither open a .aep file from ME.
ME 15.2 is running in the tasks, but is not open. 
In the windows tasks, "no response" I have to shutdown ME...
I installed again the last working version but it's the same...
I spent 3 hours with this problem...
(I also restarted my computer 3 times)
Wich stable version can I install ? 


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Crash , Download and install , Error or problem , Export or render

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correct answers 1 Correct answer

Community Expert , May 27, 2021 May 27, 2021

AME 15.2 is working just fine for me. Something is hanging in the background for you so I would recommend uninstalling, AE and AME, restarting your computer, then reinstalling.

 

If that still doesn't work, you can roll back to 15.1. To do this, go to the All Apps section of the Creative Cloud Desktop app, click the three dots on the right of the "Open" button, choose "Other versions" and install 15.1.

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Community Expert ,
May 27, 2021 May 27, 2021

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AME 15.2 is working just fine for me. Something is hanging in the background for you so I would recommend uninstalling, AE and AME, restarting your computer, then reinstalling.

 

If that still doesn't work, you can roll back to 15.1. To do this, go to the All Apps section of the Creative Cloud Desktop app, click the three dots on the right of the "Open" button, choose "Other versions" and install 15.1.

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New Here ,
May 28, 2021 May 28, 2021

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Thanks a lot ! 
It works all fin now ! 👍👍
I didn't think I had to uninstall After Effects too.

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