ME 15.2 is not able to open...

New Here ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

I made the 15.2 update this morning, and after this time, I can't export from After Effects, neither open a .aep file from ME.
ME 15.2 is running in the tasks, but is not open. 
In the windows tasks, "no response" I have to shutdown ME...
I installed again the last working version but it's the same...
I spent 3 hours with this problem...
(I also restarted my computer 3 times)
Wich stable version can I install ? 


TOPICS
Crash , Download and install , Error or problem , Export or render

Views

128

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , May 27, 2021 May 27, 2021
AME 15.2 is working just fine for me. Something is hanging in the background for you so I would recommend uninstalling, AE and AME, restarting your computer, then reinstalling. If that still doesn't work, you can roll back to 15.1. To do this, go to the All Apps section of the Creative Cloud Desktop app, click the three dots on the right of the "Open" button, choose "Other versions" and install 15.1.

Likes

Translate

Translate
Adobe Community Professional ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

AME 15.2 is working just fine for me. Something is hanging in the background for you so I would recommend uninstalling, AE and AME, restarting your computer, then reinstalling.

 

If that still doesn't work, you can roll back to 15.1. To do this, go to the All Apps section of the Creative Cloud Desktop app, click the three dots on the right of the "Open" button, choose "Other versions" and install 15.1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

LATEST

Thanks a lot ! 
It works all fin now ! 👍👍
I didn't think I had to uninstall After Effects too.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines