Media Encoder 14.0, 13.1 crashes my iMac consistently

New Here ,
Dec 02, 2019 Dec 02, 2019

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Hello Everyone,

   I am frustrated with Media Encoder as it consistently crashes my iMac when I am trying to compress a .mov file to H.264 (mp4) for my customer proofing. I tried all the combinations, source at an external drive to internal drive and same for output also but the results are the same.  Any help will be greatly appreciated.

 

 Error are anywhere from SEGFAULT to filesystem issues.. Please advise.. If need to collect logs, I can send it and I need help to resolve this immediately.

 

Thanks

Satish

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Can you please share the crashdumps when the application crashes? 

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