Media Encoder 15.0 version Crash after a while when it's open !!!!

[Oussama. Abdel]

Hello, Need help with the latest version of Media encoder 15.0, it keeps crashing!!

i try to creat a codec to create proxies but when i am in the process it suddenly close the program by itself !! 

i tried to uninstall and install it again, but nothing 

I have a windows 10 

[Joost van der Hoeven]

Can you please share your system info? Like OS version, CPU, RAM, GPU vRAM?  Also sharing the codec your source footage is and the setting you are transcoding it to helps us helping you. Thanks.

[Oussama. Abdel]

Hello Joost, 

I am using Windows 10,

CPU AMD Ryzen 7 2700X eight-core processor 3.70GHz 

GPU Radeon RX 5500 XT

vRAM 4096 MB

32 RAM 

64 bit operating system 

My source footage is a XAVCS 4K 24 fps and   XAVCS HD 120fps 

the setting that i am transcoding to is QuickTIme Format  with the preset  Cineform 1280 x 720, 23.976 fps Qualiti 1

[retrodas]

Hello there,

I had an issue like yours and I found out that a third party plugin is causing the problem.

You may disable them by deleting the third party plugins folder.

Don't forget to back-up your plugins folder.

Here are the plugin locations;

For Mac :  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

I hope this helps.

[Shivangi_Gupta]

Hi Abdel,

Sorry to hear that. I understand AME crashes everytime you try to encode proxies.

• Could you share more system info as asked by the expert above?
• Do you get any error when the application crashes?

Let us know. We're here to help.

Regards,

Shivangi

[gudnih7364875]

Hi I am also having a lot of trouble with Encoder 2021 version
been exporting a lot in previos versions and no problem no crashes...Now in the latest update it chrases constantly exept when i export straight from Premier
It is very frustranig and time consuming
Im converting in h.264 from proxy files on timeline using apple mac 2017 3,2 ghz 8 core memory 32gb 
like i said..no problem with older versions.....
Gudni Halldorsson

[Oussama. Abdel]

Hello, 

it just Crash with a message saying that ME had some difficulties 

I am using Windows 10,

CPU AMD Ryzen 7 2700X eight-core processor 3.70GHz 

GPU Radeon RX 5500 XT

32 RAM 

64 bit operating system 

My source footage is a XAVCS 4K 24 fps and   XAVCS HD 120fps 

the setting that i am transcoding to is QuickTIme Format  with the preset  Cineform 1280 x 720, 23.976 fps Qualiti 1

[Upcoraul]

Im having the EXACT same issue and I am very frustrated 😞 Media Encoder just stopped working for me