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hi
I just have a problem with my adobe media encoder
every time I tried to open it I get this
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Have you completely uninstalled and reinstalled the app?
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yes I did but nothing changed
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Hi Hassan,
This looks strange. Could you share more information for troubleshooting the launch error for AME?
Does it happen only with AME?
Are you logged in to the user account with admin rights?
Did you try reinstalling the application as suggested by the expert above?
Looking forward to your response.
Thanks,
Shivangi
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I have this problem with AME and adobe premiere pro
as you know when someone tries to download adobe premiere pro, creative cloud will download AME automatically with adobe premiere pro
when I tried to open adobe premiere pro it just shows the loading screen and then nothing happened so I tried AME and it show this as you can see in the photo
both AME and adobe premiere pro weren't working
I send my problem in adobe premiere pro community and they told me to try creative cloud cleaner tool
so I will try it and see what will happen
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That's not ideal. You can always try and perform clean installation. It provides a fresh install with deafult settings. Let us know if that works. 🙂
We'll stand by!
Thanks,
Shivangi
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hi
I apologize for the late reply
it didn't work, still, I can't open AME and adobe premiere pro
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Thanks for keeping us updated.
I found an article related to this situation. The article is for Premiere Pro, however, it'll help you with AME as well. Check it out: FAQ: How to troubleshoot Premiere Pro Crash at launch?
Let me know the outcome.
Best,
Shivangi