Media Encoder freezes my computer

New Here ,
Mar 18, 2020 Mar 18, 2020

Copy link to clipboard

Copied

I recently bought AME to help me with stacking jobs (multiple 3 - 5 second custom resolution clips) but sadly...didn't help at all.

 

Let's assume those clips are 8K. In Premiere Pro and After Effects, encoding was smooth. But in AME, my computer just freeze (restart-needed type) like 2 seconds after starting the queue. It acts like some malware (my ame is legit).

 

Why is that? I never had problems encoding with Pr and Ae, so that is just my solution now, direct exporting. Pls h4lp

 

Views

2.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 18, 2020 Mar 18, 2020

Copy link to clipboard

Copied

first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, reset your preferences - https://forums.adobe.com/thread/1713540

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 19, 2021 Jan 19, 2021

Copy link to clipboard

Copied

I confirm that it is update graphic card drivers. It caused the AME software to freeze. You can try to see the reply card drivers

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

Copy link to clipboard

Copied

If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

If I download the studio driver does that mean I'll have a hard time running games? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

It may depend upon which games.

Try it. You can always reinstall the old driver.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

LATEST

I recently bought AME

AME is part of CC.

It also comes with Premiere Pro and After Effects.

Why did you buy it?  How did you buy it?

 

What version numbers of Premiere Pro, After Effects, and AME?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines