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Media Encoder hangs at last 2 seconds and never completes

New Here ,
Apr 06, 2020 Apr 06, 2020

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I am rendering a GIF out of After Effects, it hangs when it gets to the very end. Weirdly it still plays the file even if I stopped it in the encoder. But I feel like this would somehow corrupt the file. (I'm not super technical I'm more of an artworker, so may be wrong).

 

FYI MP4 worked, it was the Animated GIF that caused an issue.

 

Can anyone suggest a solution please?

encoding error.jpg

 

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Freeze or hang

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correct answers 1 Correct answer

Community Expert , Oct 09, 2023 Oct 09, 2023

Pause it and then restart it.

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Community Expert ,
Apr 06, 2020 Apr 06, 2020

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It's as if AME is still writing the end of the file. How long are you waiting after it "hangs?"

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New Here ,
Apr 06, 2020 Apr 06, 2020

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It was stuck for at least 15 mins each on two different attempts - I left it while I did something else and it didn't seem to be going anywhere soon! MP4 is fine so will use that for now but do you know any reason why GIF might get it stuck?

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Community Expert ,
Apr 06, 2020 Apr 06, 2020

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Could be many things. Have you rebooted? Tried exporting something else and get the same issue? Importing your project into a new project and see if it hangs from there as well?

 

Even if it hangs at the end of the export and your GIF plays back in it's entirety, then you are fine. The interface is simply not updating to show complete but it is.

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New Here ,
Oct 07, 2023 Oct 07, 2023

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Did you ever figure out the solution? I am having the exact same problem

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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Pause it and then restart it.

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Explorer ,
Nov 24, 2023 Nov 24, 2023

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do you restart the program or your PC?

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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@jat Media 

Pause the encoding in Adobe Media Encoder.

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New Here ,
Dec 06, 2023 Dec 06, 2023

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and then restart what?

 

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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and then restart what?

 


By @Henk32984256xj8p

 

The encoding.

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