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Media Encoder hangs rendering a prores proxy under OSX/macOS

Explorer ,
May 03, 2018 May 03, 2018

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System:

Version: Media Encoder 2.1.1 (build 12)

OS: macOS High Sierra 10.13.4

HW: MacBook Pro (Retina, 15-inch, Mid 2015)

GPU:  AMD Radeon R9 M370X 2048 MB /  Intel Iris Pro 1536 MB

Settings:

source file: 3840x2160 h264 in quicktime container, 25fps, 4:2:0 8-bit colour, approx 1hr long

Target format: Quicktime / 1024x540 AppleProRes 422 (Proxy)

Renderer: Mercury Playback Engine GPU Acceleration (OpenCL)

When invoking "create proxies" under premiere, with the above system/settings, Media Encoder stalls and becomes unresponsive roughly 25% of the way through - though it continues to utilise very high amounts of CPU.  Both source and target files are on the local system disc.  The system is set up to NOT sleep when running of mains power.

Given that the estimated transcode time is 4 hours, it's especially painful to lose an hour's time when it dies

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correct answers 1 Correct answer

Adobe Employee , May 16, 2018 May 16, 2018

Hi all,

We are aware of the issue and working on a fix.

Sorry for the inconvenience, but please stay patient.

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Contributor ,
Aug 27, 2018 Aug 27, 2018

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Since updating to the AME 12.1.2, my batch encodes are working fine.

I also have a huge tip for anyone suffering from your display not waking up after a long batch export. Download caffeine and make sure it's on before beginning your exports. I use it for my overnight encodes and just turn my screen brightness down to low to save the monitor life. This solved that problem.

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Participant ,
Aug 27, 2018 Aug 27, 2018

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Hello Adobe, are you still working on this bog or did you consider it solved, cause for me it's not.

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Adobe Employee ,
Aug 27, 2018 Aug 27, 2018

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Matt, what version of AME and PPro are you using?

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New Here ,
Jul 03, 2019 Jul 03, 2019

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I just started having this issue.

I am using AME 13.1

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Explorer ,
Sep 16, 2019 Sep 16, 2019

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What's maddening here is that Abobe says they know what's wrong, are working on it and a year later...nothing!?!!?

 

It's much more than an inconvieniance.

 

What worked for me was switching the Mercury Playback Engine to Software Only.

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New Here ,
Oct 27, 2019 Oct 27, 2019

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Just came here to express my frustration

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Still having this issue in 2022

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Explorer ,
Jul 19, 2022 Jul 19, 2022

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same

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Contributor ,
Oct 10, 2022 Oct 10, 2022

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Same

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New Here ,
Nov 28, 2022 Nov 28, 2022

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same

 

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New Here ,
Dec 01, 2022 Dec 01, 2022

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same

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New Here ,
Jan 05, 2023 Jan 05, 2023

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LATEST

Same. Ver 23

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