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Media Encoder Issue

Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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Hey everyone, was wondering if anyone knew how to get an install of Media Encoder 2021? I have a few projects that require me to edit in Premiere/AE 2021 due to some preview transcoding issues in the newer versions, but I seem to have accidently uninstalled my Media Encoder 2021 version and can't seem to find anywhere to get it back. Right now I'm just editing in '21 and then upgrading the project to '23 to use the Media Encoder of that version, but it's just a bit of an unnecessary hassle. 

Thanks!

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Error or problem , How to

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correct answers 1 Correct answer

Community Expert , Jul 08, 2023 Jul 08, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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Use the Adobe Cloud app to get an older other version.

MikeGondek_0-1686875412580.png

 

MikeGondek_1-1686875430341.png

 

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Community Beginner ,
Jul 07, 2023 Jul 07, 2023

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yeah that's my issue, going through that prompt only gives me media encoder versions 22 & 23. Anything older isn't listed

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Community Expert ,
Jul 08, 2023 Jul 08, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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