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Media Encoder .mov to H.264 black screen in preview and exported file

New Here ,
Jan 31, 2024 Jan 31, 2024

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I'm trying to convert a .mov file to a H.264 mp4 file using Media Encoder. 

The source video it is not displayed once I add it to the Queue. A black screen is shown in the Source and Output windows and Media Encoder is exporting black videos.

 

I am using the default preset Match Source - High Bitrate for the H.264 format.

 

Thanks!

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Adobe Employee , Feb 02, 2024 Feb 02, 2024

I am not familiar with the SHQ2 format. And our Format experts aren't either. This seems to be a niche codec. Just out of curiosity: which software or device produced it?

 

Our recommendation is to either try a transcode to a more common format using a transcoder such as ffmpeg or get in touch with Newtek. As you may know, we support third party importers in our products. And I don't think we will support SHQ2 directly in the near future.

 

If other user also have this problem, please let us kno

...

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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@TotiGarzia 

I've moved your post from Using the Community (for forum questions) to Adobe Media Encoder.

Jane

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Which version of AME do you use? Are you on Mac or Windows? Would you be able to share the file? I can private message you the instructions in this forum.

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New Here ,
Jan 31, 2024 Jan 31, 2024

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I am on a Win10 machine using ME 24.1.1. On Premiere Pro v.24.1.0 I have the same issue, I cannot import .mov files. Please, find attached a screenshot of the .mov file codec info.

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Would you be able to share the file? I can private message you the instructions in this forum.

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New Here ,
Feb 01, 2024 Feb 01, 2024

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No, sorry. I'm not allowed to do so. 
Premiere Pro at least displays a message saying  it doesn't support SHQ2 codec.

Thanks

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Adobe Employee ,
Feb 02, 2024 Feb 02, 2024

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Asking our Friends at the Formats Team…

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Adobe Employee ,
Feb 02, 2024 Feb 02, 2024

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I am not familiar with the SHQ2 format. And our Format experts aren't either. This seems to be a niche codec. Just out of curiosity: which software or device produced it?

 

Our recommendation is to either try a transcode to a more common format using a transcoder such as ffmpeg or get in touch with Newtek. As you may know, we support third party importers in our products. And I don't think we will support SHQ2 directly in the near future.

 

If other user also have this problem, please let us know.

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