Media Encoder Not exporting correctly

New Here ,
Aug 23, 2021 Aug 23, 2021

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I am having issues with media encoder. Not sure if this issue has to do with the recent update, but I have tried to go back to version 15.2 just to get a video to export. 

I am trying to export a video using media encoder. I pick my usual preset - HD720p 25. When I click play to export the video, It does not give any remaining time and the elapsed time is at 0. When the video does export - it is only 50kb (it should be triple that) and it does not play anything.

 

Is this happening to anyone else? 

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Export or render

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Adobe Employee , Aug 24, 2021 Aug 24, 2021
Hi there, Sorry for the trouble. Have you considered changing the export settings? Let us know. We're here to help. Regards, Shivangi

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi there,

Sorry for the trouble. Have you considered changing the export settings?

Let us know. We're here to help.

 

Regards,

Shivangi

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Hello,

 

I have tried using different export options, trying to export from premier pro and using another preset. I created a new project file, redid the project and now it has exported. There must be a file or glitch on my old project file preventing it from exporting correctly. Still having the issue, but found a work around for now.

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Ohh Perfect! Thanks for keeping us updated. Give us a shout if the issue reoccurs. We're here if you need us. 🙂

 

Cheers,

Shivangi

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