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Media Encoder truncating the end of .mxf files.

New Here ,
Feb 17, 2020 Feb 17, 2020

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We're having an issue where media Encoder is cutting off the end of files and not rendering their full length. Settings have been checked and re-cheked but the problem persists. Has anyone had this trouble? Fixes?

TOPICS
Error or problem , Export or render , Import , Performance , Watch folders

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Community Expert ,
Feb 17, 2020 Feb 17, 2020

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I've seen this issue before when my timeline is somehow referencing old references files from my cache. Manually cleaning out the cache resolved my issue. If you're on a Mac, delete these 2 folders:

/users/<username>/Library/Application Support/Adobe/Common/Media Cache

/users/<username>/Library/Application Support/Adobe/Common/Media Cache Files

 

PC path:

\Users\<username>\AppData\Roaming\Adobe\Common\Media Cache

\Users\<username>\AppData\Roaming\Adobe\Common\Media Cache Files

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New Here ,
Feb 18, 2020 Feb 18, 2020

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Good morning and thanks. Giving this a try.

 

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Community Expert ,
Feb 19, 2020 Feb 19, 2020

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any luck ChanEpic?

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