Media Encoder v23.0 doesn't work with Intel Macs running macOS 13 (Ventura)

[RNico2012]

Hello

Just updated my OS to Ventura 13.0... and what a surprise that you can't even launch Media Encoder... 

I tried uninstall and re-install: same failure.

Thankfully Premiere is still working!

But still, a pretty let down! Adobe, please fix this ASAP!

[Subject edited by moderator to clarify issue]

[RNico2012]

Actually version 2023 doesn't work, but previous version (22.6.1) seems to be working! Interesting...

[Nancy OShea]

[Moderator moved from Using the Community forums to Media Encoder.]

Media Encoder CPU and GPU requirements.

https://helpx.adobe.com/media-encoder/system-requirements.html

[Kartika Rawat]

Hi there! 

Sorry to hear that. Do you get any error codes or messages? Does it hang on the splash screen?

Let us know.

Thanks,

Kartika

[oliverw1262077]

Similar Problem here. After Installing Ventura and Updating Adobe Suite, Media Encoder doesnt even start. Reinstalling with new start of the mac bevor installing does not change the situation. My mac meets the needs.

[RNico2012]

Media Encoder 2023 can't open at all. It says the file is damaged (again, I tried a re-install and same problem)

but works well with Media Encoder 22

[Mrfuturistic]

My Mac is also encountering the same error.

Adobe Media Encoder 2023 is damaged and can't be opened.

[EckiAME]

This is alarming. Everybody who is running into this issue, please share your configurations (MacIntel vs. MacARM, Rosetta vs. Native, GPUs etc). Thanks for your cooperation.

It did work fine on my MacBook 16 (M1 Pro) machine. We'll do more tests.

[Mrfuturistic]

Hi,

My Macbook Pro 16 inch - 2019 Configuration:

Processor: 2.6 GHz 6-Core Intel Core i7

Graphics: AMD Radeon Pro 5300M 4 GB, Intel UHD Graphics 630 1536 MB

Memory: 16 GB 2667 MHz DDR4

Current OS: macOS Ventura 13.0

Please resolve the issue ASAP!

Thanks

[oliverw1262077]

MacMini

6-core 3,2 GHZ I7

Graphics: External AMD Radeon Pro 5500XT 4GB

RAM: 32 GB 2667 MHz DDR 4

MacOS:: Ventura 13.0

[jperidot]

same happening to me 😞

[EckiAME]

Sorry to hear. Looks like this is an Intel-only macOS 13 issue.

[Fergus H · Accepted solution]

[Updated with additional information]

Thanks to everyone who has reported this issue. We have confirmed the problem: for some customers, version 23 of Media Encoder will not launch on Intel Macs running macOS 13 (Ventura). Obviously, this is a critical issue and one we are working hard to fix. It's proved to be very challenging as only some customers see this issue and we have not been able to reproduce it within Adobe. 

If you are experiencing this problem:   

1. Open the macOS Applications folder

2. Open the "Adobe Media Encoder 2023" folder

3. Right click on the Adobe Media Encoder 2023 application and click 'Open'.

3. Agree to the prompt in the security dialog box that appears. 

Regards,

Fergus

[EckiAME · Accepted solution]

These steps seem to work for now:

1. Open Application Folder

2. Right click on Adobe Media Encoder 2023 and click 'Open'.

3. Agree in security dialog.

[aguilarphoto]

Hello,

I'm having the same problem and the solution provided along does not work (the security dialog doesnt come up) and the program fails to open with the message "Adobe Media Encoder has encountered an unxpected error and cannot continue".

Very frustating, I'm on the middle of a job! it worked two days ago!

[jameskreate]

I have a Macbook Pro m1max and encoder crashes every time I try and open it. I tried this method and nothing.  I just get prompted to send a crash report.

[eckiAMETeam]

Please add your e-mail addresss so that we can identify into your issue. Please private message me your e-mail. Thx.

[barbarag41262134]

Ref: Adobe Premiere Export Messed Up

Adobe Premiere no longer Compatibel with MACs / Apple

Hi Fergus - can you please tell us all what is going on between Adobe and Apple? We pay so much for our subscriptions! Since 2023 an EXPLOSION of problems: 1. Adobe Premiere, latest Version  2.iMac Ventura 13.2.1 Exporting videos out of Premiere VERY Problematic! Setting H.264 - What has worked for YEARS, suddenly catastrophic muddle. For the money we pay on both sides (ADOBE and Apple), we want SEAMLESS. But no, it stopped WORKING!! 3. Mac cannot read exported Adobe Premiere video files. 4. Had to install old fashioned VLC player. How crazy is this?? 5. Premiere made Videos cannot be airdropped out of Mac 6. Premiere made videos cannot be imported into photos 7. Have to be converted BY A LOW LIFE 3rd party app into another .mp4 file ... and then it hobbles along. I am beyond frustrated.

I did this for years. WHAT IS GOING ON ????  Please help. Please fix! We are going insane out here.

(I lost 2 clients over this)

[eckiAMETeam]

Just verified on Mac. I was able to use exported videos no problem on my MacBook Pro and in Photos. What preset do you use? What is the source? How do you export? Send sequence from Premiere to AME? Convert a clip?

[TedDmn]

Same here. iMac Ventura 13.6.1  (iMac QudCore Intel i7 32GB DDR4)  with Premiere CC 24.03. Straight export or through waiting cue in Media Encoder (does open) mains 1 or 2 hours full render time for a video of 1min30 seconds without any layers in the edit, export 'match source'. Just filme 30 video's for a client and busy for two days now searching for a solution. Would be quicker to learn Final Cut and start all over again. What a mess.

[TedDmn]

Hi Fergus, similar problems here which I had never before. iMac Ventura 13.6.1  (iMac QudCore Intel i7 32GB DDR4)  with Premiere CC 24.03 (updated them): straight export (or through waiting cue in Media Encoder (does open)) means 1 or 2 hours full render time for a video of 1min30 seconds without any layers in the edit, export 'match source'. And often without succes (mp4 files does not open and is huge 27GB! while in- and outpoint were correct). Just filmed 30 video's for a client and busy for two days now searching for a solution. Would be quicker to learn Final Cut and start all over again. What a mess, now downgrading Premiere to 23.0 but didnt solve the problem on iMac. Trying my MacBook now with Big Sur and Premiere 23.0. Pfff...this is gonna give me problems with clients.

[Craig5F96]

Getting this error.

2023 Mac on Ventura 13.5  w/ Max 2 chip.

In Prefs->Privacy and Security->Files and Folders only "Documents Folder" is listed under Media Encoder, and it is selected.

[eckiAMETeam]

This is how Files & Folders should look like: granting access to Desktop, Docume ts and external drives.

Do you have any antivirus or security software installed that might interfere?

[Craig5F96]

That is what I was expecting, and other apps have those components.  But not ME. (See attached) I have uninstalled and reinstalled various versions but still no luck... No antivirus or other security software installed.

[Craig5F96]

When 24.0 was released it seemed to fix this problem.