Media Encoder won't launch from Premiere Pro

New Here ,
Nov 16, 2016 Nov 16, 2016

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When I try to export my timeline and send it to AME queue, it tells me that I don't have AME installed... I clearly do.

I have uninstalled and re-installed it multiple times, restarted, and refreshed but no luck.

When I "export" it from the setting screen in premiere, no files that are exported can be read! When I try to AirDrop from MAC to iPhone, upload on social media, anything... the files won't open or are seen as incompatible but the export is successful.

I have CS6.

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Adobe Employee ,
Nov 24, 2016 Nov 24, 2016

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Annew,

Please check the version of Media Encoder, the version of Media Encoder should match the version of Premiere Pro.

As you have Premiere Pro CS6 installed, install Media Encoder CS6.

Thanks,

Vidya Sagar.

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