Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Media Encoder won't open!

Community Beginner ,
Jul 29, 2021 Jul 29, 2021

Hi

 

I have tried to open media encoder but it just gets stuck on the loading screen, a few times it has opened but just crashes when attempting to load projects! (I just get the rainbow wheel)

 

I have deleted all plug-ins and cache as well as uninstalling and reinstalling, none of this appears to be working

 

Any suggestions?

 

I have attached a picture of where it becomes stuck

TOPICS
Crash , Error or problem , Freeze or hang , Performance
2.6K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 29, 2021 Jul 29, 2021

I'm having the same problem... has been working fine for the past few days, and of course when I have to export the final project it doesn't work. Hope it gets solved

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 29, 2021 Jul 29, 2021

EDIT: I cannot export directly to Encoder from After Effects, when trying to add manually I get stuck at this screen

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 29, 2021 Jul 29, 2021

I'm getting errors too but mine are slightly different. I get this message when trying to open the application on a Macbook Pro. My Media Encoder app auto updated yesterday morning and hasn't worked since. 

 

Screen Shot 2021-07-29 at 9.37.34 AM.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 29, 2021 Jul 29, 2021

I have the same problem. I'm on Mac mini M1 if it matters.


By the way, Premiere shut down unexpectedly today and asked me to sign in. Don't know if it's connected somehow.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 29, 2021 Jul 29, 2021

I switched to the previous version (15.2) and now it works.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 05, 2021 Aug 05, 2021

I tried this, it opens now but won't import anything. It either doesn't appear or just get stuck trying to import 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 30, 2021 Jul 30, 2021

I am having the same problem. If I open Media Encoder from the icon it just spins at welcome screen. I get not responding.  If I open Media Encoder from After Effects the icon shows up on my doc but nothing happens and it says not responding.  I am going to try uninstalling and reinstalling next. Adobe please advise. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 01, 2021 Oct 01, 2021
LATEST

Anyone find a solution to this? I'm having the same problems on the day I'm exporting final projects. I've uninstalled and reinstalled a few times.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines