Mercury Playback Engine GPU not available

Explorer ,
Feb 13, 2022 Feb 13, 2022

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Thanks in advance for your tips. The problem is simple, Adobe Media Encoder 2022 the option for choosing Mercury GPU is greyed out, not available. I have tried basic troubleshooting efforts and I will list them quickly along with system information.  I see many forum recommendations for Adobe Premiere, but none for Media Encoder, so I am posting this new thread. 


I have Adobe ME 2021 and 2022, and both greyed out for GPU renderer, so its not a bad ME install. I noticed Mercury playback is also not available under Adobe Premiere as well, so it all points to my system having an issue. I have three Nvidia 1080Ti cards installed so I have a proper GPU listed in the recommended video card list. I just performed a clean install of the latest Nvidia Geforce driver, 511.65. Someone way back once said that having multiple GPUs 'might' cause trouble, so that is something. 

I have Windows 10 and the latest updates. The workstation is an HP Z820 with 256GB RAM and three 1080Ti cards, dual V2 2667 Xeon 8c CPUs. Everything works smoothly on this workstation, no issues with Cinema4D or the other apps.

It would be great if someone from Adobe could assist directly with this issue as my system meets all requirements for ME Mercury playback and I have exhausted all troubleshooting efforts. Please let me know if you think further information could be provided to be more clear. Open to suggestions on further troubleshooting, thank you. 

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Error or problem , Export or render , Hardware or GPU

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Explorer ,
Feb 13, 2022 Feb 13, 2022

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I might have found an issue. I believe my E5 Xeon processors may be too old, the requirements say 6th generation Intel CPU and beyond required. 

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